Incident & Issue Management
Create, track and assign issues, identify high-priority issues, and implement, track corrective actions, and perform root cause analysis on SLA breaches, Invoice validation errors, missed deliverables, etc.
Effortlessly capture incidents with key details and automate the root cause analysis process for data security incident to reduce future occurrence of the same incident.
Escalate issues & incidents based on the defined threshold of risk, compliance, and performance, and auto-computes time since submission (issue aging) & resolution time.
Transform you Incident Management process with advanced incidents
Checkout other Spice Modules
Risk & Compliance Management
Contract & Change Management
SLA & KPI Management
Deliverables & Obligations Management
Relationship Surveys & Scorecards
Consumption & Invoice Management
Market Data & News
📞 Call for Pricing
Sanction & PEP Screening
Integrations & Services
SaaS Integrations & Data Extraction/Generation
15% of Total Fee
Enlighta Solutions are used & trusted by Leading Enterprises
Used across 10s of thousands of suppliers & third parties and for well over $50B of spend by several F500 enterprises.