SLA & KPI Management
Service Levels, Measures & KPIs
Auto-calculate, track & manage key contractual SLA & KPI metrics to monitor supplier performance against SLAs & KPIs with detailed reports.
Monthly Requests & Exceptions
Configure automated request to be sent to Suppliers on a monthly cadence to manually input the actuals for the previous month or upload the data in CSV format. Easily manage SLA Exemptions by marking a ticket or transaction record as an exemption to exclude it from the auto-calculation of SLA metrics.
Gain actionable insights with SLA dashboard and analytics capabilities like SLA scorecards (monthly performance against SLAs by Supplier, Contract, Service Tower, and Service Category), SLA Credits & Earnbacks (by Supplier, Contract, Service Tower & Service category), Trend of SLA Performance (by comparing against previous month performance), aggregate report of percent SLAs met or missed and Ad Hoc reports for custom requirements.
Goals & Objectives
Easily capture KPIs against Programs & Goals for effective measurement, analysis, supplier performance reporting, and continuous improvement.
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Integrations & Services
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15% of Total Fee
Enlighta Solutions are used & trusted by Leading Enterprises
Used across 10s of thousands of suppliers & third parties and for well over $50B of spend by several F500 enterprises.