Service Levels, Measures & KPIs
Auto-calculate, track & manage key contractual SLA & KPI metrics to monitor supplier performance against SLAs & KPIs with detailed reports.
Monthly Requests & Exceptions
Configure automated request to be sent to Suppliers on a monthly cadence to manually input the actuals for the previous month or upload the data in CSV format. Easily manage SLA Exemptions by marking a ticket or transaction record as an exemption to exclude it from the auto-calculation of SLA metrics.
SLA Scorecard
Gain actionable insights with SLA dashboard and analytics capabilities like SLA scorecards (monthly performance against SLAs by Supplier, Contract, Service Tower, and Service Category), SLA Credits & Earnbacks (by Supplier, Contract, Service Tower & Service category), Trend of SLA Performance (by comparing against previous month performance), aggregate report of percent SLAs met or missed and Ad Hoc reports for custom requirements.
Goals & Objectives
Easily capture KPIs against Programs & Goals for effective measurement, analysis, supplier performance reporting, and continuous improvement.
Checkout other Spice Modules
Risk
Risk & Compliance Management
Starting
$400/Month
- Risk Management
- Risk & Compliance Assessments
- Evidence Library
- Compliance Task Automation
Incidents
Incident & Issue Management
Starting
$200/Month
- Vendor Issues
- Privacy Incidents
- Escalation
- Advanced Incidents
Contracts
Contract & Change Management
Starting
$500/Month
- Unlimited Contracts
- Contract Hierarchy
- Renewal/Expiry Reminders
- Contract Change Management
Govern
Deliverables & Obligations Management
Starting
$300/Month
- Unlimited D&Os
- Automated Reminders & Approvals
- QBRs & Meeting Calendar
- Action Items
Assess
Relationship Surveys & Scorecards
Starting
$300/Month
- Relationship Health Surveys
- Unlimited Responders
- Scorecard KPIs
- Scorecard Reporting
Financials
Consumption & Invoice Management
Starting
$600/Month
- Contract Pricing Setup
- Actuals & Forecast
- Invoice Validation
- Invoice Approvals
Vendor Watch
Market Data & News
📞 Call for Pricing
- Vendor Market Data
- Vendor Financial Data
- Vendor News & Events
Sanctions Screen
Sanction & PEP Screening
Starting
$200/Month
- Vendor Sanctions Screening
- Vendor Key Personnel Screening
Integrations & Services
SaaS Integrations & Data Extraction/Generation
- Contract Data Extraction
- Contract Generation
- SaaS Integrations
Support
Support Plan
15% of Total Fee
- Email Support & HelpCenter
- SLA Based Uptime Support
- P1 Phone Support
- Monthly Support Reports
Assist
Developer Support
Starting
$50/Hour
- Implementation
- Data Migration
- Custom Assessments
- Custom Dashboards & Scorecards
Enlighta Solutions are used & trusted by Leading Enterprises
Used across 10s of thousands of suppliers & third parties and for well over $50B of spend by several F500 enterprises.
Learn how Enlighta Spice can help Streamline your ongoing compliance efforts
