Vendor Performance & Governance
Service Levels, Measures & KPIs
Auto-calculate, track & manage key contractual SLA & KPI metrics to monitor supplier performance against SLAs & KPIs with detailed reports.
Goals & Objectives
Easily capture KPIs against Programs & Goals for effective measurement, analysis, supplier performance reporting, and continuous improvement.
Configure automated request to be sent to Suppliers on a monthly cadence to manually input the actuals for the previous month or upload the data in CSV format.
Self Reporting & Exceptions
Automates the process for suppliers reporting their performance monthly or quarterly, validation, review & approval of reported performance, and generation & reporting of SLA scorecards. Easily manage SLA Exemptions by marking a ticket or transaction record as an exemption to exclude it from the auto-calculation of SLA metrics.
Gain actionable insights with SLA dashboard and analytics capabilities like SLA scorecards (monthly performance against SLAs by Supplier, Contract, Service Tower, and Service Category), SLA Credits & Earnbacks (by Supplier, Contract, Service Tower & Service category), Trend of SLA Performance (by comparing against previous month performance), aggregate report of percent SLAs met or missed and Ad Hoc reports for custom requirements.
Issue / Incident Management
Create, assign, re-assign, resolve, close issues, create parent-child issue hierarchies, capture the root cause of issues, auto-create issues (on SLA breaches, on Invoice validation errors, on missed Deliverables, etc.), mark an issue as a duplicate, track and report cycle time and volumetric reports, drill down from Issue Management Dashboards and slice/dice issues. Effectively manage action items by automatically creating & assigning action items based on pre-defined business rules or events.
Enlighta Spice Can Also Be used for
Third-Party Risk Management (TPRM)
Supplier Portal & Onboarding
Contract Lifecycle Management (CLM)
Governance & Compliance Management (Obligations Mgmt.)
Supplier Financial Management
Enlighta Solutions are used & trusted by Leading Enterprises
Used across 10s of thousands of suppliers & third parties and for well over $50B of spend by several F500 enterprises.