AI-Powered Vendor Performance Management Software

Optimize vendor relationships and ensure service level alignment with an AI-powered vendor performance management solution that works out of the box.

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Intelligent Vendor Performance Management Solution

Make data-driven decisions to optimize and strengthen vendor partnerships.

Streamlined SLA Tracking & Reporting

Create, import, or extract SLAs & KPIs to SLA library: Create your own SLAs and KPIs. Import via Microsoft spreadsheets, or automatically extract SLAs and KPIs from contracts.
Self-reporting and data collection: Automate SLA/KPI actuals data requests to vendors based on the relevant cadence (monthly, quarterly, annual). Enable vendors to self-report performance data within Enlighta Spice or by importing data from Microsoft Excel spreadsheets or CSV files.
Automation of SLA/KPI Input: Automate the calculation of SLA/KPI actuals from ITSM tools such as ServiceNow.
Detailed reports: Gain instant insights into vendor performance with comprehensive reports on SLA adherence, exceptions, and trends.

Actionable SLA insights

SLA Dashboard: Dive deep with SLA analytics dashboard that tracks monthly performance by supplier, contract, service tower, and category. Generate aggregate reports and tailor them to your specific needs.
Credits and earnbacks: Set up and monitor SLA credits and earnbacks accrued by vendors.
Performance trend analysis: Identify performance improvements or regressions by comparing data across months.

Align vendor performance with strategic goals

Clear KPI Setting: Easily capture (KPIs) linked to specific programs and goals for effective measurement, analysis, performance reporting, and continuous improvement.