Vendor Performance & Governance
Lower cost of supplier performance management
Increase supplier performance via greater executive visibility
Insight into service penalties, rewards and earnbacks
Scorecards and analytics for deeper insight
Service Levels, Measures & KPIs
Auto-calculate, track & manage key contractual SLA & KPI metrics to monitor supplier performance against SLAs & KPIs with detailed reports.
Goals & Objectives
Easily capture KPIs against Programs & Goals for effective measurement, analysis, supplier performance reporting, and continuous improvement.
Monthly Requests
Configure automated request to be sent to Suppliers on a monthly cadence to manually input the actuals for the previous month or upload the data in CSV format.
Self Reporting & Exceptions
Automates the process for suppliers reporting their performance monthly or quarterly, validation, review & approval of reported performance, and generation & reporting of SLA scorecards. Easily manage SLA Exemptions by marking a ticket or transaction record as an exemption to exclude it from the auto-calculation of SLA metrics.
SLA Scorecards
Gain actionable insights with SLA dashboard and analytics capabilities like SLA scorecards (monthly performance against SLAs by Supplier, Contract, Service Tower, and Service Category), SLA Credits & Earnbacks (by Supplier, Contract, Service Tower & Service category), Trend of SLA Performance (by comparing against previous month performance), aggregate report of percent SLAs met or missed and Ad Hoc reports for custom requirements.
Issue / Incident Management
Create, assign, re-assign, resolve, close issues, create parent-child issue hierarchies, capture the root cause of issues, auto-create issues (on SLA breaches, on Invoice validation errors, on missed Deliverables, etc.), mark an issue as a duplicate, track and report cycle time and volumetric reports, drill down from Issue Management Dashboards and slice/dice issues. Effectively manage action items by automatically creating & assigning action items based on pre-defined business rules or events.
Enlighta Spice Can Also Be used for
Third-Party Risk Management (TPRM)
- Design & Distribute Assessments
- Collect & Review Evidences
- Compliance Task Automation
- Risk Tracking & Mitigation
- Audits & Audit Findings
- Issue / Incident Management
Supplier Portal & Onboarding
Automation
- Supplier Master
- Vendor Profiles
- Hierarchy
- Onboarding Automation
- Compliance Screening (Sanctions & PEP)
- Supplier Contacts
- Supplier Feedback
- Communication
Contract Lifecycle Management (CLM)
- Contract Repository
- Automated Renewal & Expiry Reminders
- Change Management
- Clause Library
- Contract Extraction & Doc Generation
- Collaborative Document Authoring/Editing
Governance & Compliance Management (Obligations Mgmt.)
- Deliverables & Obligations Management
- Automated Reminders
- Deliverable Approval
- QBRs, Meetings & Schedule Calender
- Action Items
- Issue / Incident Management
Supplier Financial Management
- Contract Value & Spend
- Contract Pricing
- Consumption Management
- Invoice Validation
- Savings / Benefits Tracker
Enlighta Solutions are used & trusted by Leading Enterprises
Used across 10s of thousands of suppliers & third parties and for well over $50B of spend by several F500 enterprises.
Learn how Enlighta Spice can help Streamline your ongoing compliance efforts
